At LUMUS, your satisfaction is our priority. If you are not completely satisfied with your purchase, you have the right to return or exchange the product in accordance with applicable legislation, namely the Consumer Rights Directive (2011/83/EU) and the Consumer Defence Code.
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1) Right of Withdrawal
You have 14 calendar days from the date you receive the product to withdraw from the purchase, without needing to provide a reason.
To exercise this right, contact us at support@lumus.store before the deadline.
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2) Return Conditions
Product must be unused, in its original packaging and in perfect condition.
Products showing signs of use, damage or alteration will not be accepted.
Items marked as non-returnable on the product page are excluded.
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3) Return Process
Contact us at support@lumus.store with your order number and reason.
We will provide return instructions within 2 business days.
Return shipping costs are the customer's responsibility, unless the product is defective or incorrect.
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4) Refund
After receiving and verifying the returned product, we will issue a refund within 14 days.
Refund via the same payment method used at purchase.
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5) Defective or Incorrect Products
If you receive a defective or incorrect product, contact us within 48 hours of receipt.
We will arrange collection at no cost and replacement or full refund.
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6) Contact
Email: support@lumus.store
Phone: +351 969 416 838